Policies
Hours of Operation/Closures
Monday-Friday 5:30am-6:00pm
The centers will be closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day and one day in conjunction with Christmas Day to be determined each year. Inclement weather such as icy roads of flooded routes may also cause us to close. We follow the Newton & Wichita District's decision to close as well as our best judgement on safe road conditions. Tuition is not reduced for school closings. If Newton 373 is closed or learning remotely, the Newton location is closed. If Wichita 259 is closed or learning remotely, the Wichita location is closed.
Enrollment Categories
Full time enrollment is considered 4 or 5 days. Part time enrollment is considered 1-3 days. All schedules must be set days, week to week or full time enrollment is required. We do not offer flex schedules or drop in enrollments. Infant and school age enrollments are full time only and not eligible for discounts.
Tuition payments
Tuition is due each Friday for the following week's care. Payments must be paid, in full, at drop off to receive services the following Monday. A child may not be dropped off with a current balance on the account. There may be a late fee added Monday if payment has not been made, or if a child is withdrawn for more than the current week as we are holding an enrollment position until payment is made. Tuition charges will continue to be added weekly to the account until payment is made.
Two week's notice of disenrollment is required before charges subside and tuition is only reduced or removed due to a technical/software error in reoccurring charges.
Dismissal Policy
Children may dismissed from the program at any time if they fail to adapt well to the environment, consistent failure to pay tuition on time, consistent behavior issues which cannot be resolved by parent/center collaboration, or consistent behavior which cannot be resolved within the state guideline ratios. We understand that a facility structure is not always the best environment for all children. We make every effort to provide care individually, without diluting the quality of care for the remaining children in the group. Family First follows a "3 strikes" policy causing dismissal for 3 instances of uncontrollable/damaging behavior such as physical violence, leaving the designated care area, or inability to function in the KDHE guideline ratios per each age group. Appropriate communication between guardians and providers in the facilities is expected and can also be cause for dismissal. We promote kindness in all areas of our services.
Enrollment Requirements
Our KDHE license requires full enrollment paperwork be on file before caring for a child.
Paperwork must be turned in and complete including up to date immunizations & health physical from a licensed nurse or physician. Family First requires children in our care be immunized to benefit the majority parent preference. Children are not permitted to enroll without up to date immunizations completed.
Once a start date is agreed upon by the parent and director, tuition is due to begin care.
A non-refundable hold fee must be paid in full when holding a child's position for more than 2 weeks. Infant spaces are not held longer than 4 weeks due to the high demand of infant care in Kansas.